We always endeavour to provide the best service for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call, write or email us.
We aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted Traders in the first instance on 0117 456 6032.
We hold all the relevant accreditations to complete your job professionally and in line with current legislation
“We used Fairways electrical Ltd and we are extremely happy with the service. Very helpful and polite and very professional. Would definitely use again and the number is now stored in our phones”
“The job was done to a very high standard, and what I really noticed about the work was that Ian has a good eye for finish - the work is incredibly neat with all cabling hidden away...very happy with Fairways and will certainly be using them again!”
“Ian has done a number of jobs for us. Always prompt, friendly, efficient and very reasonable prices. I would highly recommend Ian for any electrical work.”
“Ian Preston is extremely professional. He fitted a CCTV and alarm system. He is courteous, talented, tidy and value for money.”
ESTABLISHED IN 1991, FAIRWAYS ELECTRICAL LTD HAS GAINED AN EXCELLENT TRACK RECORD OVER 28 YEARS OF EXPERIENCE IN THE ELECTRICAL INDUSTRY.